Last Updated: September 28, 2026
At Spaisen (“Spaisen,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you provide when visiting or using our website.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our products, submit an inquiry, request a quotation, or otherwise communicate with us through our website.
By using this website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide when you contact us, request a quotation, submit an inquiry, or communicate with our team.
Depending on how you interact with our website, the information we may collect includes:
- Name
- Email address
- Phone number
- WhatsApp contact information
- WeChat contact information
- Company name
- Country or region
- Product or project requirements
- Messages and other information included in your inquiry
- Any other information you voluntarily provide to us
Our website may also automatically collect certain technical information when you visit our website, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages or content visited
- Date and time of your visit
- Referring website
- Basic website usage and technical information
2. How We Use Your Information
We may use the information we collect for legitimate business purposes, including:
- Responding to your inquiries and requests
- Providing product information
- Preparing and providing quotations
- Understanding your product or project requirements
- Communicating with you about our products and services
- Processing business inquiries and potential cooperation
- Providing customer support
- Improving our website, products, and services
- Analyzing website usage and performance
- Maintaining website security
- Preventing fraudulent, unauthorized, or potentially harmful activities
- Complying with applicable laws and regulations
We will not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.
3. Information Submitted Through Contact Forms
Our website provides inquiry and quotation forms that allow visitors to contact us regarding products, projects, and business cooperation.
When you submit a form, the information you provide may be transmitted to our company or designated service providers for the purpose of responding to your request.
We may use your contact information to:
- Respond to your inquiry
- Provide product specifications and information
- Prepare a quotation
- Discuss customization or OEM/ODM requirements
- Follow up regarding your project
- Provide relevant business or technical information
Please do not submit confidential information, passwords, payment information, or other sensitive information through general website inquiry forms unless specifically requested through an appropriate secure channel.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
We may share information when reasonably necessary with trusted service providers that assist us in operating our website and business, including:
- Website hosting providers
- Website maintenance and technical service providers
- Email and communication service providers
- Website analytics and security providers
- Customer service or business communication providers
- Professional advisors or consultants
We may also disclose information when required by applicable laws, regulations, legal proceedings, court orders, or requests from competent governmental authorities.
Where appropriate, we take reasonable steps to ensure that third-party service providers process personal information only for legitimate purposes and provide appropriate protection for such information.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve website functionality, understand visitor behavior, and improve the overall browsing experience.
Cookies may be used to:
- Remember certain website preferences
- Improve website functionality
- Analyze website traffic
- Understand how visitors interact with our website
- Monitor website performance
- Improve website security
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functions or features.
6. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, communication services, or other external resources.
These third-party websites and services may have their own privacy policies and terms of use. We are not responsible for the privacy practices, security, content, or policies of third-party websites.
We encourage you to review the privacy policies of third-party websites before providing them with personal information.
7. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.
Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
This may include the period necessary to:
- Respond to and manage your inquiries
- Maintain business and communication records
- Provide requested services or information
- Resolve disputes
- Maintain appropriate business records
- Comply with legal, accounting, or regulatory obligations
When personal information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable laws.
9. International Data Transfers
Spaisen serves customers and business partners in different countries and regions. As a result, personal information may be processed, stored, or accessed in countries other than the country where you are located.
Where required by applicable law, we will take reasonable and appropriate measures to protect personal information when it is transferred across international borders.
10. Your Privacy Rights
Depending on your country or region and the applicable privacy laws, you may have certain rights regarding your personal information.
These rights may include:
- The right to request access to your personal information
- The right to request correction of inaccurate information
- The right to request deletion of personal information
- The right to request restriction of certain processing activities
- The right to object to certain processing activities
- The right to withdraw consent where processing is based on consent
- The right to request information about how your personal information is processed
If you wish to exercise any applicable privacy rights, please contact us using the contact information provided below.
We may need to verify your identity before processing certain requests.
11. Children’s Privacy
Our website is intended for general and business audiences and is not specifically directed toward children.
We do not knowingly collect personal information from children.
If you believe that a child has provided personal information to us through our website, please contact us so that we can take appropriate action.
12. Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time to reflect changes in our business, website functionality, services, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle personal information, please contact us:
Spaisen
Email: sales@qd-sx.com
Phone: +86 180 2907 0235
You may also contact us through the Contact Us or Get a Quote forms available on our website.