Service Center
Contact SPAISEN Global Customer Service Team for assistance.
RMA Process
RMA Request & Approval
After receiving the required information, SPAISEN will issue an RMA number (RMA#) along with detailed shipping instructions.
Required information includes:
- Product serial number
- Issue description
- Photos or videos of the problem
- Contact details and shipping address
Shipping Instructions
Please carefully package all returned items using protective materials such as foam or anti-static packaging to avoid damage during transportation.
Each module should be individually separated to prevent contact damage.
Repair & Return
After receiving the returned products, SPAISEN will inspect and evaluate the issue.
If a service fee is required, a quotation will be provided for approval before repair.
Return to Customer
Once repaired, the products will be tested, repackaged, and returned to the customer using appropriate shipping protection materials.
Important Notes
- Please include the RMA number on the outside of the package.
- Customers are responsible for shipping costs to the SPAISEN service center.
- SPAISEN will cover the return shipping cost for repaired products under warranty.
- Non-warranty repairs may incur service and shipping charges.
Contact Our Team
HEADQUARTERS
Building C, Yubo Science and Technology Park, Changlong Village, Huangjiang Town, Dongguan City
sales@qd-sx.com
PHONE
+86 180 2907 0235