Service Projects
Global implementation cases showcasing our technical expertise.
Initial design and hardware selection for complex visual setups.
On-site presence of our certified engineers for perfect setup.
Maintaining color accuracy and brightness through professional tuning.
ACE Certification
Become a certified professional through our rigorous training program.
Register ProgramWe provide industry-leading assurance for every component. Learn about our commitment to quality and longevity.
Read Detailed Policy →Experience a streamlined return and repair process. Track your hardware from pick-up to delivery.
Start RMA Request →SpaisenCare
Our premium lifecycle management program. Proactive protection designed for high-stakes installations where downtime is not an option.
- P1 Priority remote diagnostics
- P2 Annual on-site health checks
- P3 Spare parts priority allocation
- P4 Exclusive training sessions
Service Hub
Quick access to essential resources and tools.Instant troubleshooting assistance.
Manuals and latest software.
Global equipment delivery tracking.
Expert solution architecture.
Frequently Asked
Quick answers to common technical queries.
What is the warranty period?
Our standard warranty typically covers 3 years for indoor and outdoor LED products, with options for extension up to 5 years. This includes parts and remote technical labor.
How can I track my RMA status?
Log in to your partner portal and enter your RMA ticket ID to see real-time updates from our service engineers.
How do I apply for ACE training program?
The ACE program training sessions are held quarterly in major global hubs. Submit your application through our training portal to be notified of the next session.